Frequently Asked Questions | Hope Jewelry Co.
Frequently Asked Questions
Have questions about our jewelry, orders, or policies? We've got you covered. Browse our most common questions below.
About Our Jewelry
What materials do you use?
Our pieces are crafted from high-quality materials including sterling silver, 14k gold-filled, and solid gold. Each product listing specifies the exact material used so you always know what you're getting.
Is your jewelry hypoallergenic?
Yes! We prioritize skin-friendly materials. Our sterling silver and gold-filled pieces are nickel-free and suitable for sensitive skin. If you have specific allergies, please check the product details or contact us before purchasing.
Do you offer solid gold pieces?
Yes, select pieces in our collection are available in solid 14k or 18k gold. These are clearly labeled on the product page.
Sizing & Fit
How do I find my ring size?
We recommend using our Ring Size Guide to measure your finger at home. If you're between sizes, we suggest sizing up for comfort.
Can I resize a ring after purchase?
Some of our rings can be resized by a local jeweler. However, certain styles (like eternity bands or rings with stones all around) cannot be resized. Please check the product description or reach out to us for guidance.
Do you offer necklace length customization?
Most of our necklaces come in standard lengths (16", 18", 20"). Some styles offer an extender chain. If you need a custom length, please contact us before ordering.
Orders & Shipping
How long does shipping take?
Standard shipping within the US typically takes 5–7 business days. Expedited options are available at checkout. International orders may take 10–21 business days depending on the destination.
Do you ship internationally?
Yes, we ship worldwide! Please note that international customers are responsible for any customs duties or import taxes that may apply.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status at any time.
Can I change or cancel my order?
We process orders quickly, but if you need to make a change, please contact us within 24 hours of placing your order and we'll do our best to help.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, undamaged items in their original packaging. Sale items and custom/personalized pieces are final sale.
How do I start a return or exchange?
Please visit our Returns & Exchanges page or contact us with your order number and reason for return. We'll guide you through the process.
Do you offer exchanges?
Yes! If you'd like a different size or style, we're happy to help with an exchange within 30 days of delivery, subject to availability.
Jewelry Care
How do I care for my jewelry?
To keep your pieces looking their best: store them in a cool, dry place away from sunlight; remove jewelry before swimming, showering, or exercising; avoid contact with perfumes, lotions, and harsh chemicals; and gently clean with a soft, lint-free cloth.
Will my gold-filled jewelry tarnish?
Gold-filled jewelry is much more durable than gold-plated and resists tarnishing with proper care. Following our care tips will help your pieces maintain their shine for years.
Still Have Questions?
We're here to help! Reach out to our team via our Contact Page and we'll get back to you within 1–2 business days.